Configure and optimize applications and solutions to align with client specifications, ensuring a seamless user experience. Conduct feature testing, resolve technical issues, and manage escalations for vendor-related challenges. Provide specialized support for POS systems, network troubleshooting, and loyalty program operations to enhance system reliability and customer satisfaction.

Professional Skills

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Application Support

and I’m an IT Professional.

Manage weekly production deployments, introducing new customer integrations and implementing modifications to enhance system functionality. Perform root-cause analysis to diagnose hardware and software issues, ensuring efficient problem resolution. Document findings and communicate solutions to stakeholders, promoting transparency and continuous improvement across technical processes.

Logistics SCM

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Embracing the fluidity of creativity, along with the challenges it brings, which paves a way for growth and transformation. This is my mindset that sparks powerful innovations and meaningful discoveries.

HOMETOWN: El Paso

DEGREE: BS, Information Technology

Information Systems 11 years

Coordinate equipment and workforce assignments for efficient product transport, actively collaborating with purchasing and sales teams to meet delivery timelines. Conduct comprehensive balance reports to identify and address shipment discrepancies such as shortages, delays, and production issues. Develop and manage reporting tools that provide actionable insights for both senior leadership and site-level operators, driving operational effectiveness and informed decision-making.

Education

About Me

SCM Logistics 7 years

Integrations and On-Boarding

Jasmine